Refund Policy

Introduction

Welcome to UnichatGPT, the multiple LLM chat platform. This refund policy outlines the terms and conditions for refunds on our services. We are committed to providing excellent service and fair refund policies in accordance with Paddle's terms and conditions.

Consumer Right to Cancel (14-Day Refund Period)

If you are a consumer, you have the right to cancel your purchase and return the product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the transaction.

How to Exercise Your Right to Cancel

• Contact us at unichatgpt1999@gmail.com within 14 days of your purchase
• Provide your order number and the email address used for the purchase
• No specific reason is required for cancellation within this period

Refund Processing

• We will reimburse all payments received from you without undue delay
• Refunds will be processed within 14 days after we receive your cancellation request
• Refunds will be made using the same payment method you used for the original transaction
• You will not incur any fees as a result of the reimbursement

Exception to the Right to Cancel

Your right to cancel does not apply to digital content that you have started to download, stream, or otherwise acquire. By using our AI chat services and consuming credits, you acknowledge that you have started using the digital content and may lose your right of withdrawal.

Refund Eligibility

When Refunds Are Available

• Within 14 days: Full refund available for any reason if no credits have been used
• Unused Credits: Refunds may be available for unused credits on a case-by-case basis
• Service Issues: Full refunds for technical problems that prevent service delivery

Refund Conditions

• Refund requests must be made within 14 days of the original purchase date for guaranteed refunds
• For used credits, refunds are provided at Paddle's discretion on a case-by-case basis
• Promotional credits and bonuses are excluded from refund calculations

Refund Process

How to Request a Refund

1. Contact Support: Email us at unichatgpt1999@gmail.com
2. Provide Information: Include your order number and the email address used for purchase
3. Processing Time: Refunds are processed within 14 days of receiving your request
4. Refund Method: Refunds will be issued to the original payment method

Required Information

• Order number or transaction ID
• Email address used for the purchase
• Date of purchase (if available)

Refund Timeline

• Guaranteed Refund Window: 14 days from the date of purchase (for unused digital content)
• Processing Time: Up to 14 days after receiving your refund request
• Bank Processing: Additional processing time may apply depending on your payment provider

Additional Refund Scenarios

Technical Issues

If technical problems prevent or unreasonably delay delivery of our services, your exclusive remedy is either:

• Replacement of the service
• Full refund of the price paid (as determined by Paddle)

Billing Disputes

For billing disputes or unauthorized charges:

• Contact us immediately at unichatgpt1999@gmail.com
• We will investigate and work with Paddle to resolve the issue
• Refunds for confirmed unauthorized transactions will be processed according to Paddle's policies

Subscription Services

• Subscription cancellations take effect at the next payment date
• No refunds are provided for unused subscription periods
• You must cancel at least 48 hours before the end of the current billing period

Contact Information

For refund requests or questions about this policy:

Email: unichatgpt1999@gmail.com Response Time: Within 24 hours Business Hours: Monday - Friday, 9 AM - 6 PM UTC

Policy Updates

This refund policy may be updated from time to time. We will notify users of any significant changes via email or through our platform. Continued use of our service after policy updates constitutes acceptance of the new terms.

Refund Abuse Prevention

Refunds are provided at the sole discretion of Paddle (our payment processor) on a case-by-case basis and may be refused. Paddle will refuse a refund request if they find evidence of fraud, refund abuse, or other manipulative behavior.

This does not affect your rights as a consumer in relation to products which are not as described, faulty, or not fit for purpose.

Important Notes

Payment Processing

All payments are processed by Paddle.com Market Ltd (UK) or Paddle.com Inc (US), who serve as the Merchant of Record. Paddle's terms and conditions also apply to your purchase.

Consumer Rights

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this policy affects your rights as a consumer to rely on such mandatory provisions of local law.

Digital Content Acknowledgment

By downloading or otherwise acquiring our digital services (AI chat credits), you consent to immediate performance and acknowledge that you may lose your right of withdrawal once you have started using the service.

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Last Updated: December 16, 2025

By using UnichatGPT, you acknowledge that you have read, understood, and agree to this refund policy and Paddle's terms and conditions. Thank you for choosing UnichatGPT!